Customer Protection Transparent Billing

Cancellation & Refund Policy

Effective: November 2026 • CallHistory.in Portal

💳 Digital Delivery & Refunds

At CallHistory.in, services are classified as intangible digital information goods rendered instantaneously upon payment verification. While completed report unlocks are non-refundable, we provide 100% automated reimbursement for technical gateway failures or duplicate billing.

1 Instantaneous Digital Delivery

Upon successful payment authorization via our UPI gateway, the requested CDR statement (1 Month, 6 Months, or 1 Year) is instantly unblurred on your screen and the cryptographic PDF compiler is enabled. Because digital delivery occurs in real time with zero physical dispatch, transactions cannot be cancelled once digital records have been unlocked.

2 Eligible Scenarios for 100% Refund

You are fully entitled to a complete 100% refund under the following verified technical conditions:

Duplicate Debits: If your bank account was debited multiple times for a single order transaction due to a network lag or repeated authorization attempts.
Payment Deducted without Unlocking: If the payment was debited from your UPI app but our portal failed to unlock the statement due to an unrecoverable server timeout or technical malfunction.
Transaction Error: If an incorrect billing amount was debited due to a gateway calculation fault.

3 Refund Claim Procedure & SLA

To claim a refund under eligible criteria, please submit a request to our billing desk within 48 hours of transaction:

Refunds & Dispute Resolution Desk

Email: refunds@callhistory.in

Required Details: 10-digit mobile number, 12-digit UPI UTR reference number, screenshot of debit SMS/receipt, and date of transaction.

✓ Approved refunds are credited back to the original source bank/UPI account within 5–7 business days.